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Field supervisor (south area) Sevilla
- Ref: 2822440
- ATLAS COPCO, S.A.E.
- Hace 22 horas (Actualizada)
Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - No se requiere experiencia
Proceso de selección continuo
What will your main objective be? Responsible for the implementation of the CTS strategy to achieve the operational objectives in terms of customer satisfaction, efficiency, effectiveness and improvement in the quality of technical service, ensuring the normal operation of the service in the assigned area, and sustainable profitable growth. How will you get it? People management - Compliance with health and safety at work (responsible of implement corrective actions when deviations occur) - Responsible for service technicians development: be sure that skills and capabilities are in line with the needs of assigned territory, designing their training plan (together with HR and technical support) and verify the efficiency of the training in field. - Responsible for the negotiation and selection of subcontractors and supplies, to cover the needs of technicians and assigned jobs in their area of ??influence. - Supervise monthly expenses, trips, etc. of the technicians assigned to your area. - Comply and enforce the Business Code of Practice Implementation of the Service and Coordination Strategy with sales and technical support Implement the CTS strategy focusing on service quality, attitude, repair time and reaction time: customer satisfaction, KPIs on productive hours, efficiency,, etc. . Control and follow up activities: - Review and follow the daily Service Order in terms of production (cost & labour execution) - Control and Supervise weekly area’s KPI (Productive hours, Utilization, efficiency, Travel ratio, Indirect Cost, etc.). Take action to control them. - WIP (orders completed in time at expected cost) o Security & complex technical problems (with technical service). - Attend FSE on field for technical problems - Tools, service cars, etc. to keep them in optimal conditions. . Customer service: - Visit customers’ premises for complex incidents - Supporting the CTS sales team & equipment sales force as a consultant. - Prepare reports on special interventions - In charge of the realization of analysis reports of failures in breakdown of contracts, to find the root cause and propose improvement actions.
We need from you … - Engineering/ technical degree or similar by experience in compressor area. - Technical knowledge on compressor technique will be valuable - Knowledge of Spanish (native) and English language (desirable at least, B1 level) You will be a plus in our team, constantly collaborating with other departments, building new ideas, believing that there is always a better way of doing things, A positive and dedicated person, with the ability to communicate with influence, to plan and to solve problems, looking always for customer satisfaction. Passionate about learning and inspiring others to learn. The candidate will be able to travel 30% of the time.
We offer you … A brand new challenge in a global company, leader in the market, with a long innovation track, training and development, some interesting travels, and mobility opportunities if you are ready, accountability and freedom to take your own decisions (the one closer to the problem, is the one closer to the solution), a permanent contract, social benefits (pension plan after 2 years seniority, meal allowance, good working schedule for conciliation, company car). Localización: Sevilla / Málaga Start a journey of endless opportunities At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future. We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey, and you are empowered to act. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.
Ingeniería y producción
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