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French and German speaking Customer Service Agent Barcelona


  • Barcelona
  •   Inscripción cerrada
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  • Experiencia

    No se requiere experiencia

  • Salario

    Retribución sin especificar

  • Área - Puesto

    Atención al cliente

    • Técnico de Atención al Cliente
  • Categoría o nivel

    Técnico

  • Vacantes

    1

  • Inscritos

    5

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 26/06/2019.

Funciones

On any given day, you’ll be doing one or all of these things:

• Support our customers by handling and solving their requests (by phone, e-mail or chat)

• Register, evaluate and take decisions on claims

• Orchestrate our partners and manage processes for fast resolution

• Drive results by identifying and implementing process improvements

• Organize team activities and events, e.g. weekly lunch, monthly team event

• Participate in back office tasks and support to the claim management team

• Identifies customer issues and provides appropriate solutions

Requisitos

Desired skills and experiences:

• Excellent language capabilities in French and at least one of these languages: German, Italian, Portuguese, Spanish, Dutch, Norwegian or Swedish - good command of English

• Excellent verbal and written communication skills

• Problem solving and decision-making skills

• Self-motivation and a drive to deliver the best possible results within challenging
timescales

• Strong teaming spirit and interest to work in a multi-cultural team

• Curious to continuously learn and explore new approaches/technologies

• Previous experience is a plus

Se ofrece

Despite our incredible growth trajectory and boasting an ever-expanding team of  more than 60 awesome people from all over the world we've kept our youthful start-up soul. As all entrepreneurs and modern start-ups know, a great office culture fosters great results. This means warmly connected team mates rather than colleagues. It means team lunches, chilled parties and trips to sunny islands. It means the occasional inflatable unicorn in the office. It means we're tuned in to how people really want to work; in a flexible environment that nurtures creativity and innovative thinking where our fellow humans are friends, not numbers.


If you are interested in exploring the opportunity to join our fast-growing international
team and to shape our offices in Barcelona, please apply

i-surance GmbH

About us i-surance is a B2B2C InsurTech company like no other. Due to the exponential success of our modern and disruptive business model we now boast two operations offices in the startup hubs Berlin and Barcelona and a further two sales offices in the European finance capitals Zurich and Paris. We'll soon extend into London and Milan! How did we do it? Innovation. We're disrupting the traditional insurance market two-fold. First and foremost: our offers are transparent and valuable to the clients of our distribution partners. Secondly, we leverage emerging tech to serve our fast-paced digital world. Nobody wants antiquated and boring. Not me, not you, not your clients. Our philosophy? Innovative, Simple, Digital. Diverse companies are joining our vision every day. The big retailers of mobile phones, electronics, glasses, cyber security, etc. are amongst those making the switch - We've already earned the title of market leader in mobile, hearing aid and car tire insurances in several countries! What's more, we serve 2M end users in 15 European countries, manage an insurance premium volume of around € 40M and aim to grow beyond € 500M in the next 5-7 years. There are no limits to our ambition! Our triumph is a team effort, and that continues to be our crucial secret to success. Want in? We're hiring in Barcelona!

  • Alemania
  • Seguros
  • i-surance GmbH

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