French Complaints Officer. Customer service Madrid (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 05/02/2020.

Funciones

Multinational Insurance Company is looking for French speaker.
 * Deal with customer queries and complaints in the most efficient and helpful manner, meeting service levels whilst remaining calm and focussed on resolving the reason(s) for the customer contact.
 * Ensure that company procedures are followed, and company standards are maintained and applied consistently, challenging any standards not in line with ACPR/TCF guidance;
 * Be actively involved with strategic projects, owning any complaints related work streams;
 * Monitor KPI's and ensure agreed service levels are met;
 * Conform to ACPR/TCF requirements where necessary;
 * Ensure all processes are reviewed and fit for purpose;
 * Produce monthly performance reporting as required, commenting on exceptions where needed;
 * Ensure all compliance requirements are adhered to, with exceptions reported and acted upon;
 * Ensure quality checking and complaint verification is in line with business requirements and that appropriate action is taken where required;
 * Gain and maintain a good understanding of governing bodies' procedures, e.g. ACPR /Arbitration Services;
 * Attend all internal and external meetings as required, including onsite management meetings, customer service meetings, etc.

Requisitos

 * Able to effectively communicate to customers.
 * Dynamic, rigorous, diplomatic and highly communicative.
 * Easy adaptable to different partners. Teamwork, proactive and excellent customer service skills.
 * Customer service experience.
 * French speaker.

Se ofrece

*Permanent contract.
*Madrid.