French Customer Service Representative Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 16/06/2021.

Funciones

 * To process, monitor and follow up costumers' purchasing orders.
 * To ensure effective service and administrative support for the assigned customers.
 * To provide delivery commitment to customers and follow-up on order activity, to alert customer and sales team in case of discrepancies.
 * To handle new customer and supplier requests creation, and local purchasing tasks, manage invoice creation and corrections and return of the material activities.
 * To receive and process customer inquiries on standard pricing, lead-time, products, availability, through an efficient, prompt and friendly communication with the aim of maintaining excellent customer relationships.
 * To establish key communication link between customer and internal departments (sales, logistics, finance, production) to keep all involved parties aware of customer activities.

Requisitos

 * Higher education or bachelor's degree with administrative and/or commercial orientation or equal through experience.
 * At least 2 years' experience in administration/customer service/logistics.
 * Working knowledge of MS Office packages and Outlook. Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset.
 * Strong communication and administration skills, fast learner and a team player.
 * Flexibility, ability to multi-task, to manage time and to adopt to changes.
 * Pro-active attitude (initiative to contact customers), ability to take a decision when necessary.
 * Fluent in French and English (company language).

Se ofrece

 * Permanent contract in a growing industrial company.
 * Monday to Friday from 8:30h to 17:30h.
 * Free shuttle bus every day from Plaza España(Barcelona) at 07:45h and arriving back to Barcelona around 18:15h.
 * IMPORTANT: Starting date 17 of August 2021, to join the training group.