French, English, Dutch, Portuguese, Danish speakers. Customer service Madrid (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 13/08/2018.

Funciones

Administration process
 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
 * implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions

Communication process
 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 * Respond to questions in a qualitative way.
 * Manage all communications (letter, fax, e-mail) to clients and insurers.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...

Relations to other positions
 * Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).
 * Provideallnecessaryinformationtotheinvolvedparties: clients, insurers, theVanbredaInternationalCustomer
 * Services, Finance and Accounting, Marketing and Communication.
 * Contribute to maintaining a co-operative and friendly working environment.
 * Inform the Operations Manager on problems and inefficiencies.

Requisitos

 * French, English, Dutch, Portuguese, Danish speakers.
 * Microsoft Office knowledge.
 * Experience in back office responsabilities.

Se ofrece

*Location. Madrid.
*Contract. Temporary/chance to grow up.
*Salary. 15000 - 16000 €
*Schedule. M - F (7:00 - 14:45 / 8:00 - 15:45)