Job Title: Receptionist

Reports to: Front office Manager

Responsible for: Developing an excellent service to guests

Principle scope and purpose of job:
· Together with the team, work in a proactive and passionate way to develop a sustainable business
· Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club
· Ensure pre-research is made for each arriving guest and deliver a personal service accordingly.
· Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit
· Ensure that the reception desk is always manned
· Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly
· In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual
· Inform AFOM and HM about any return guests
· Local knowledge of the area and proactiveness in regards to potential requests on and off property

Key tasks as follows:

Guest/Operation
· Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures
· Ensuring the set standards and expectations are maintained on the highest personal level
· Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance
· Check in & Check out guests, billing and end-of shift cashiering
· Coordinate VIP amenities in conjunction with housekeeping
· Handle room reservations including room upsell and packages, in conjunction with reservations department
· Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only
· Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed
· Be fully updated on the Emergency procedures
· Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition
· Ensure a safe working environment is achieved in line with laid out hotel procedures and policies
· Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations
· Review guest procedures and update accordingly

Financial
· Provide information as requested by the Finance Department regarding all activities related to the reception department.
· Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception.

People & Development
· Assist in building innovative communication tools to generate awareness of and support of Values
· Develop a culture of excellence within the team
· Assist in training and develop the new team members
· Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit

Sales & Marketing
· Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service
· Work with the team to develop the offers adapting it to the individual guest and market conditions
· Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests.
· Give frequent updates to the Management team of guest profiles
· Assist with marketing and sales events/activities on an ad hoc basis
· Provide information and statistics relating to the up-selling activities realized
· Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition

Other
· This Job Description serves as a guide and may be changed in the light of changing business needs

Requisitos

- Education in Finance/ Hospitality/ Tourism
- Experience: Minimum 2 years
- Driver license
- Opera Cloud System
- Languages: English: Professional Level / Spanish: Professional Level
Other languages are highly valued (French, German, Russian, Arabic)

Se ofrece

- Long term contract

- Full time. 8 hours working (without split shift). Two days off/week

- Incentives (according to sales level and achievement of objectives)

- High emotional salary. Good working environment

- Benefits from relationships with third parties

- Training and professional development plan