Front Office / Guest Relations Intern Barcelona

Descripción de la oferta

Proceso de selección continuo.

Funciones

OFFER THE GREATEST SERVICE TO GUESTS • Carry out in a qualified manner, with initiative and responsibility, the welcoming of guests and all related tasks. • Execute customer service tasks at the reception. • Carry out the procedures related to the occupation and sale of the rooms (Reservations, Check In and Check Out) . • Perform tasks related to billing and collection, as well as foreign currency exchange. • Receive and process customer complaints using the SEDAS approach (internal training approach) •	Student preferably in Hospitality or Tourism Management, or related fields. •	Experience with PMS Opera is a plus. •	High level of knowledge in Microsoft Office (Excel, Word PowerPoint) . •	Fluent in English, Spanish. Other languages are a plus. •	Previous professional experience in Front Desk is a plus.

Requisitos

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