Front Office Internship Puerto calero (Las Palmas)

Descripción de la oferta

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Funciones

FRONT OFFICE INTERN – SECRETS LANZAROTE RESORT & SPA

Join the Secrets Lanzarote Resort & Spa team as a Front Office Intern and gain experience in a luxury hotel environment.

Main responsibilities
· Welcome guests, check them in and out, following hotel quality standards
· Handle customer requests and inquiries, ensuring guest satisfaction at all times
· Assist in managing and updating reservations in the hotel management system (PMS)
· Support incident resolution to maintain customer satisfaction
· Collaborate with other departments for a seamless guest experience
· Perform administrative tasks related to the front desk, including correspondence and daily reports

Requisitos

· Student or recent graduate in Tourism, Hotel Management, or related fields
· Advanced Spanish and English; other languages valued
· Strong communication skills, attention to detail, and customer focus
· Basic knowledge of hotel management systems and computer tools such as Excel
· Positive attitude, proactivity, and ability to work in a team