Front Desk Operations:
Greet and welcome guests upon their arrival.
Check-in and check-out guests efficiently.
Provide key cards and relevant information to guests.

Reservation Management:
Handle room reservations, cancellations, and modifications.
Maintain an accurate and up-to-date reservation system.
Coordinate with other departments to ensure room availability and readiness.

Guest Services:
Address guest inquiries and concerns promptly and professionally.
Provide information about hotel amenities, services, and local attractions.
Assist with special requests, such as room preferences or additional services.

Communication:
Answer and direct incoming calls to the appropriate department.
Respond to emails and messages in a timely and courteous manner.
Relay messages and information to guests and staff members.

Payment Handling:
Process guest payments and ensure accuracy.
Handle cash transactions and provide receipts.
Resolve billing discrepancies and issues.

Administrative Tasks:
Maintain a neat and organized front desk area.
Complete daily reports and record-keeping.
Assist with administrative tasks as assigned by management.

Problem Resolution:
Address and resolve guest complaints or issues.
Collaborate with other departments to solve problems efficiently.
escalate issues to the management when necessary.

Requisitos

. Communication Skills:
Excellent verbal and written communication skills.
Ability to communicate effectively with guests, colleagues, and management.

. Customer Service Skills:
A strong customer service orientation.
Patience and the ability to handle guest inquiries and complaints with professionalism.
. Interpersonal Skills:
Good interpersonal skills and the ability to work well as part of a team.
Friendliness and a welcoming demeanor to create a positive guest experience.

. Organizational Skills:
Strong organizational and multitasking abilities.
Attention to detail, especially when managing reservations and handling administrative tasks.
. Computer Literacy:
Basic computer skills, including familiarity with word processing and spreadsheet software.
Ability to quickly learn and use hotel management software and reservation systems.

. Flexibility and Adaptability:

Willingness to work in a dynamic and sometimes fast-paced environment.
Adaptability to varying work schedules, including evenings, weekends, and holidays.

. Problem-Solving Skills:
Basic problem-solving abilities to address guest issues and find solutions.
Capacity to escalate more complex problems to higher management when necessary.

. Professional Appearance:
Neat and professional appearance, as hotel receptionists often serve as the first point of contact for guests.

Idioma requerido: Inglés. Español es un plus

Se ofrece

400€/bruto
Accommodation in shared rooms in an independent house
2 meals daily (lunch and dinner) 40 hours per week with 2 days off Accommodation in shared rooms in an independent house in the center of Bisbal d'Empordà, close to all types of services. house completely independent of the hotel, with wifi, 2 kitchens, 4 bathrooms. Bed linen, towels and kitchen utensils are provided. Bicycle is provided to travel to the hotel. Each student will have a bicycle and will be responsible for it use and conservation. In case of a breakdown, the hotel's maintenance department will make the necessary repairs.