German Customer Serv. Repr. with fluent English + SAP Madrid


  • Madrid
  • Hace 13 horas
  • 2 inscritos

Jornada sin especificar - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Empresa

Page Personnel

Multinational telecommunications company based in Madrid.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 24/01/2018

Funciones

The Customer Service Representative is primarily responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of the Company's products, capabilities, as well as CRM process, and procedures. The CSR will be accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices.


Descripción de la oferta

* Follow developed procedures pertinent to the effective and efficient operations of Customer Service, develops new procedures as necessary;

* Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and current status

* Perform various functions involving order management such as handling inbound/outbound calls from and to customers, business partners, and the sales organizations regarding; order entry, order confirmations, orders acknowledgments, order change notifications, and website inquiries, among other incidental tasks and duties;

* Communicate with the Materials Management and Operating organization to anticipate projects, completion timetables, and potential scheduling issues;

* Work with sales to develop and participate in training meetings.

* Order entry and order management;

* Providing pricing, order status and availability;

* Provide support for complaint processing;

* Work with Customers, Sales Team, and PLM to develop a better understanding of our products and their place in meeting customer needs;

* Work as intermediary representing Customers, Sales Team, PS&M, and members of the Technical Staff to provide guidance service expectations and requirements to the Supply Chain on a timely and accurate basis - be the Customer's advocate.


Perfil del candidato

German native or bilingual, fluent level of English.

* Definite plus if previous SAP experience

* Customer Service experience

Individual must be detail oriented person who can multi-task and is and able to understand technical information as well as product specifications. Excellent interpersonal and follow-up skills required. Position includes handling and follow-through of customer service issues


Oferta de empleo

German native or bilingual, fluent level of English.

* Definite plus if previous SAP experience

* Customer Service experience

Individual must be detail oriented person who can multi-task and is and able to understand technical information as well as product specifications. Excellent interpersonal and follow-up skills required. Position includes handling and follow-through of customer service issues

Requisitos

German native or bilingual, fluent level of English.

* Definite plus if previous SAP experience

* Customer Service experience

  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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