German Speaking Customer Service Representative Portugal

Descripción de la oferta

Proceso de selección continuo.

Funciones

Are you a German speaker with great communication skills? Would you like to use your enthusiasm for helping others? If you can see yourself putting this combination to work right in the beautiful city of Lisbon, keep on reading!

Imaging discovering the fascinating Portuguese culture, while working for one of the best-known companies in the world, in an office located near the city centre of Lisbon. Imagine working for a company that believes the key to a successful workplace is constantly innovating, experimenting, and keeping things fun. By focusing highly on teamwork and familiarity with people, this company managed to be awarded 7 times in a row for being the best in the sector.
This is our client - The world's largest technology company specialising in Internet-related services and products!

As a Customer Service Representative, your responsibilities include:
- Building a strong customer relationship through a prompt resolution to clients' issues regarding sales, product and services
- Understand the prospective client’s profiles and needs 
- Attending inbound queries from clients via e-mail and phone 
- Using a range of tools to interact with customers by email and social media - at the same time developing great skills that will help boost your career 
- Strengthen relationship with developed client portfolios

Requisitos

Key Languages:
- High level of German
- Professional level of English is a plus

Core Skills/Experience:
- Expertise in customer service over the phone is a plus
- Excellent communicator and listener
- Creative decision-making skills and proven ability to work independently
- A constant motivation for identifying and understanding the customer's needs
- Good team-player who radiates positivity
- Solid keyboard skills and an understanding of MS Office

Se ofrece

What's on Offer:
- Career development opportunity in an internationally renowned company
- Free Portuguese language courses, sports activities and organized events
- Initial flight expenses to Lisbon refunded 
- Interesting relocation package provided (possibility to have housing provided by company)
- Introductory and continuous training and certifications
- Monday to Friday working hours, weekends off
- Stable position and long-term contract
- A dynamic business casual environment with international colleagues