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German team leader Madrid


  • Madrid
  • Inscripción cerrada
  • 0 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia

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Empresa

Page Personnel

Page Personnel selecciona para importante empresa del sectror tecnológico ubicada en Manoteras a un team leader con alemán e inglés.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 24/02/2020

Funciones

 * Continually review and monitor work performance of all agents against agreed KPI`s.
 * Apply a process of continuous review and proactive management of absences.
 * Direct involvement in the recruitment, selection process..
 * Undertake formal quarterly performance reviews and monthly meetings with agents.
 * Provide clear directions and guidance to ensure consistent achievement.
 * Coach, develop and motivate agents, create an environment which supports the spirit of the company.
 * Ensure accurate and timely communication of any client/campaign issues to Project Manager.
 * Prepare work aids (guides, scripts) Campaign assignment and compliance with KPIs.
 * Monitoring of calls and validation of leads.
 * Communication with internal client.
 * Preparation of invoices and monitoring the correct cost for the team
 * Communicate the achievements and bonus

Requisitos

 * 2 or 3 year college degree or directly related work experience.
 * Minimum of 12-18 months call center experience, preferably as a Specialist.
 * Native level of the local language with advance level of English.
 * Evidence of effective interpersonal, coaching, and leadership skills.
 * Effective time management and problem-solving skills.
 * Effective communication skills.

Se ofrece

Oportunidades de carrera y desarrollo profesional
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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