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Global Technology Support Technical Lead Barcelona


  • Barcelona
  •   Inscripción cerrada
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  • Experiencia

    Al menos 4 años de experiencia

  • Salario

    Retribución sin especificar

  • Área - Puesto

    Tecnología e informática

    • Técnico de Soporte
  • Categoría o nivel

    Técnico

  • Vacantes

    1

  • Inscritos

    0

  • Contrato

    Contrato Indefinido

  • Jornada

    Jornada Completa

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 28/03/2021.

Funciones

Responsible for the management and improvement of all Global Technology Support automations.


Descripción de la oferta

-Collaborate with the Global Identity & Access Management, Global Service Desk team and Business Technology Strategy and Architecture to identify opportunities for automation.

-Implement a structured approach to delivering, testing and maintaining automation in line with appropriate project and change controls.

-Be available to support team members and assist in managing and resolving issues.

-Following the direction of the GTS Team Leads and the Global Strategy and Architecture director, investigate and understand processes to assess their viability to be automated.

-Manage the existing Robotic Process Automation (Automation Anywhere and Scripting) BAU as well as new initiatives coordination and implementation.

-Report on progress of assigned work to GTS Head and Business Technology Strategy and Architecture Director on a monthly basis.

-Maintain up-to-date documentation relating to automation in the GTS/IT Knowledge Base.


Perfil del candidato

* 3-5 years previous experience in a Technical environment in a European or Global company

 

 

 * High level of technical knowledge on both infrastructure and applications

 

 

 * 2-3 years of experience in Active Directory and Automation (Automation Anywhere if possible) and any other coding/scripting languages (Python, Powershell, etc)

 

 

 * Experience with service ticketing tools

 

 

 * Result focused and customer service oriented.

 

 

 * Project Management and Change control experience. 

 

 

 * Experience in process documentation with detail-oriented skills.


Oferta de empleo

Oportunidades de carrera y desarrollo profesional.

Requisitos

*3-5 years previous experience in a Technical environment in a European or Global company.

*High level of technical knowledge on both infrastructure and applications.

Page Personnel

World wide Multinational service company based in Barcelona.

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