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Ground Operations Trainer Dispatch BOH - PMI Palma de Mallorca (Islas Baleares)


  • Palma de Mallorca (Islas Baleares)
  • Hace más de 100 días
  • 8 inscritos

Jornada Completa - Contrato De duración determinada - Retribución sin especificar - No se requiere experiencia

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Empresa

Jet2.com


                
            
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 15/03/2018

Funciones

Reporting to the Ground Operations Training Manager Overseas, the Ground Operations Trainer - Back of House Dispatch will be responsible for providing classroom training, support and coaching to our Customer Service colleagues in order to ensure they are working and operating in accordance with our safety culture and brand philosophy. You will display and inspire role model behaviours and bring to life the Jet2.com and Jet2holidays values, to ensure a VIP customer experience is delivered. This is a Fixed Term Contract for 1 year.

You will identify and analyse individual training and development needs, making recommendations in line with the Leadership Framework. You will be responsible for the delivery of coaching and support for all customer facing Teams, ensuring training is tailored to individual requirements. As part of the Training Team, you will be responsible for the design and development of initial and recurrent training for all Back of house Dispatch Teams to support them to achieve the highest performance standards. Another key aspect of the role is to ensure that compliance, statutory and regulatory training requirements are met through regular competency checks as well as supporting Base Management Teams in all aspects of training and best practice. Travel may be required to support your colleagues within the training team.

Requisitos

The successful candidate will be fluent in Spanish and have some experience of training design and delivery - either on an individual basis or in a class room environment. You will be passionate about training and developing others and be able to engage with the front of house Teams and influence others. Adaptable and able to positively support business change, you will be able to prioritise and plan your own workload and be comfortable working both independently and as part of a team. Excellent communication skills, with an ability to communicate at all levels is essential as well as a clear desire to deliver a VIP customer service and the ability to instil this in others.

Se ofrece

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
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  • Nº Vacantes

    1

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