GTS Analyst Barcelona

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GTS Analyst Barcelona


  • Barcelona
  • Inscripción cerrada
  • 1 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 4 años de experiencia

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Comparte:

Empresa

Page Personnel

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates, and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunities to reach potential.

PageGroup was established in the UK in 1976. We're now an FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.
In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 20/08/2021

Funciones

The Global Technology Support team is the first and single point of contact for all customers using IT Services delivered by Business Technology. Its aim is to provide support to customers ensuring that expectations are met or exceeded in accordance with the demands of the business and through end-to-end support.

 * Global Technology support competencies: 
 * Collaborate with Management and take strong ownership on tasks & projects committed
 * Proactively identify gaps and propose continuous improvement 
 * Optimize manual tasks wherever possible 
 * Take initiative by proposing improvements, workarounds and solutions 
 * Freely engage other IT teams and proactively deal with second level and stakeholders when needed 
 * Take proactive actions to build team credibility and customer satisfaction 
 * Ability to handle demanding customers and communicate at all levels including Executive Board Level 
 * Ability to prioritize workload effectively while ensuring quality results and keep track of progress 
 * Be cross-trained and up to date within the same region projects, processes and backlog 
 * Ensure (phone) availability and coverage within working hours and be willing to extend the working hours during peak times and exceptionally busy periods or major issues when needed.

Requisitos

 * Fluent in English and preferably another language
 * Ideally educated to degree level in IT and/or computing technologies
 * At least 4 years experience working within a technical Help Desk environment
 * Focused and results-oriented
 * Experience with Service logging tools 
 * Customer-focused and committed to improving all aspects of the customer experience
 * Build and drive positive working relationships at all levels
 * Technical and customer support experience in a Pan European or Global company is desirable
 * ITIL Foundation Certification (preferred)
 * A broad level of skills across PC hardware and software systems including Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM
 * Desirable skills in MAC OS and SSCM knowledge

Se ofrece

Opportunity to start in a global organization
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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