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GTS Support Agent- TEMP 6 months Barcelona
- Ref: 2646341
- Page Personnel
- Hace 18 horas (Actualizada)
Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia
Are you looking for a place to grow your career that will inspire and challenge you? Then the PageGroup Barcelona Shared Services Centre (SSC), serving Michael Page, Page Personnel, Page Executive and Page Outsourcing, is the place for you. At the heart of our business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential. Open since 2014, our Shared Services Centre in Barcelona is a core part of our business. We are a champion for diversity - and a community of experts no matter if you work in finance, HR, marketing, resourcing and talent acquisition, or business technology. In fact, the PageGroup SSC is over 40 nationalities strong with more than 30 languages spoken - in four years we have already grown from 30 people to beyond 400. Find out more about our SSC by clicking here.
Duración de la oferta: hasta el 12/10/2020
GTS Support Agent - TEMP 6 months for PageGroup SSC (native level of French) * Manage incidents and service requests within the agreed targets * Manage and effectively deal with service requests and tickets via telephone and ticket or Manage access management requests (Account creation, transfer, user changes, leavers…) within the agreed targets (depending on the team they are supporting to in the specific moment. They will operate in a hybrid role were it is requested support due to volume of the incoming demand. * Provide excellent Customer Service by maintaining regular communication with users and provide updates proactively * Respect deadline for projects and assigned tasks * Proactively deal with second levels, providers, stakeholders when needed * Provide regular visibility to the Management in case of chases, escalations, major incidents * Ensure phone availability * Contribute to the maintenance of the Knowledge Base by suggesting improvements & changes based on business feedback * Take initiative by proposing improvements, workarounds, solutions * Ensure the correct application of internal processes for each country and full troubleshooting is always documented * When possible, become an expert champion in on one topic at least * Be cross trained on other regions * Make sure you keep accountability on communication and stay updated * Enable team work by collaborating with your colleagues across GTS * Proactively enable team work by collaborating and sharing information with your colleagues across GTS
* Native level of French and fluent level of English * Experience with Service logging tools * ITIL Foundation Certification, desirable but not necessary, however an understanding of Incident, Change and Problem Management an advantage * Thorough knowledge of Windows 7 and 10, Citrix environment, including networking components, services and user profiles * A broad level of skills across PC hardware and software systems including: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365 * Desirable skills in MAC OS * Organized, methodical, detail oriented * Flexible according to business need * Ability to work as part of a team * Excellent time management: prioritise tasks independently, chases and escalations and be able to able to work in a multidisciplinary environment with constant changes * Ability to handle demanding customers in a pressurised environment * Positive and enthusiastic attitude * Ability to communicate both verbal and written at all levels including Executive Board level * Ability to communicate technical issues to non-specialist audiences * Goal orientated mind-set * Motivational and energetic * Approachable
Oportunidades de carrera y desarrollo profesional
Tecnología e informática
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