Guest Experience Internship - Grand Hyatt Lanzarote Playa Dorada Resort & Spa en Playa Blanca (Las Palmas)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Hesperia World
Dreams Lanzarote Playa Dorada Resort & Spa is looking for two Guest Experience Intern to join the team and support the delivery of outstanding guest experiences throughout the stay.

This internship is an excellent opportunity for candidates interested in developing a career in hospitality, customer experience, and service excellence within an international resort environment.

Key Responsibilities

Support the Guest Experience team in delivering personalized service to guests

Assist in handling guest requests, incidents, and complaints, ensuring timely follow-up

Monitor guest satisfaction and collect feedback during the stay

Collaborate with different departments to ensure a seamless guest experience

Support the implementation of quality and service standards

Assist in guest engagement and loyalty initiatives

Provide support in managing online reputation platforms and guest reviews

Requisitos

Currently studying Tourism, Hospitality Management, or a related field

Strong customer service orientation and attention to detail

Excellent communication and interpersonal skills

Proactive attitude and willingness to learn

Ability to work in a team-oriented and dynamic environment

High level of English required; additional languages are a plus

Se ofrece

Internship in a well-established international resort

Hands-on experience in Guest Experience and hospitality operations

Exposure to real guest interaction and service management

Professional development in a dynamic and multicultural environment