D& S Smart Housing is a growing short
- term rental and property management company based in Porto. We are looking for a Guest Experience Manager to lead and reorganize our Guest Experience department, helping us improve processes, coordinate the team, and ensure an excellent guest journey from booking to check
- out. This role is ideal for someone with a strong hospitality mindset, leadership skills, operational thinking, and a passion for guest satisfaction. Main Responsibilities: Lead and organize the Guest Experience team. Improve guest communication processes and service standards. Coordinate guest support before, during and after each stay. Supervise check
- ins, check
- outs and guest operations. Handle more sensitive guest situations and problem
- solving. Monitor guest feedback, reviews and service quality. Help implement upselling opportunities and additional guest services. Contribute to a strong hospitality culture within the company. Previous experience in hospitality, hotels, tourism, short
- term rentals or guest relations. Experience coordinating teams or departments. Strong communication and organizational skills. Calm under pressure and solution
- oriented mindset. Attention to detail and sense of responsibility. Positive attitude and passion for hospitality.