What you’ll do

We are looking for an experienced Guest Experience Supervisor to join the opening team at SLS Barcelona. Under the guidance of the Front of House Manager, the Guest Experience Supervisor will oversee the daily operations of the Guest Experience department, ensuring that every interaction is in line with the SLS brand standards.

 

Provide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests.
Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics.
Provide information on hotel services and facilities.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
Facilitate the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance.

Requisitos

Degree with emphasis in Hospitality management.
+2 years experience in hospitality within hotels in a similar role.
High level of energy and motivation with a proven track record of living the company's values.
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Excellent verbal and written communication skills. Fluent in Spanish and English.
You make people feel good - your team, guests and colleagues alike.  You make a positive impact.
You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
You take ownership of important issues, solve problems, and make effective decisions.
You learn quickly and adapt to SLS’s unique culture.
You are humble and open to ideas. We leave our ego at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other and has fun along the way.

Se ofrece

What's in it for you...

The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.