Guest Service Agent en St Julian's (Malta)

Descripción de la oferta

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Funciones

InterContinental Malta
InterContinental Malta is excited to welcome an enthusiastic Front Office Agent to our vibrant team on a full-time basis. If you have a passion for delivering personalized guest experiences and enjoy the challenge of crafting the perfect stay, this role is for you! As a Front Office Agent, you will play a pivotal part in ensuring that each guest’s journey is seamless, from reserving their ideal room to fulfilling special requests, and making sure no detail is overlooked. Your expertise will directly contribute to maximizing guest satisfaction and hotel occupancy, all while working within a dynamic, world-class environment.

Join us in creating unforgettable memories!

Further duties and responsibilities include but are not limited to:

Reviewing arrival lists daily to ensure special requests, VIP allocations, and preferences are met. Check in and out of guests according to hotel and legal requirements.
Receive guest enquiries and appropriately handle.
Be familiar with all guest rooms and ensure room sales are maximized.
Be aware of functions, facilities, promotions and event taking place in the hotel.
Process all cashiering transactions in accordance with Front Office standards, responsible for float and ensuring all accounting procedures are adhered to.
Monitoring room availability, ensuring an optimized room allocation to maximize hotel occupancy and revenue.
Ensuring seamless communication with other departments to provide personalized guest experiences.
Assisting with pre-arrival planning for group bookings, ensuring group needs and room configurations are met.

Requisitos

Previous experience in Front Office or Reservations, ideally within a luxury hotel environment.
Strong attention to detail and the ability to manage multiple tasks simultaneously.
Excellent communication skills, both verbal and written.
Ability to work in a fast-paced environment, especially during peak periods.
Familiarity with hotel booking systems and room management software.
A team player with a customer-focused mindset.
Willingness to work flexible hours, including weekends and holidays.