Hard Rock Hotel - Reservation Agent en St Julian's (Malta)

Descripción de la oferta

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Funciones

db Group
Descripción del puesto o empresa
We are currently looking for a Reservation Agent who will be the first point of contact for guests booking their stay. You’ll be responsible for managing reservations efficiently, accurately, and with that signature Hard Rock attitude — friendly, energetic, and service-focused.

Funciones del puesto
Job Role:

· Handle all guest reservation inquiries via phone, email, and booking platforms.

· Enter, update, and manage bookings in the property management system.

· Upsell rooms, packages, and hotel experiences where applicable.

· Provide accurate information on rates, availability, services, and promotions.

· Coordinate closely with Front Office and Revenue teams to ensure seamless operations.

· Maintain clear and professional communication with all guests.

· Assist in managing online reservation systems and OTA communications.

· Follow all reservation procedures and data privacy standards.

Requisitos

Requirements

· Previous experience in reservations or front office is a strong asset.

· Applicants must be in Malta or hold a European passport.

· Excellent telephone etiquette and communication skills.

· Organised, accurate, and customer-focused.

· Familiarity with PMS/CRS software is a plus.

· Fluent in English; additional languages are an advantage.

· Able to work flexible hours, including weekends and holidays.

· Professional, energetic, and ready to deliver top-tier guest service.