Head Housekeeping Supervisor en St Julian's (Malta)

Descripción de la oferta

Proceso de selección continuo.

Funciones

The Head Housekeeping Supervisor is responsible of leading our team of Housekeeping Supervisors as well as Housekeeping attendants and ensure we provide excellent customer service. Responsibilities: Approach encounters with guests and employees in an attentive, friendly, courteous and service oriented mannerComply at all times with Hugo’s Hotels standards and regulations to encourage safe and efficient hotel operationsCheck rooms and common areas, including stairways and lounge areas, for cleanlinessCoordinate work activities among departmentsEnsure compliance with safety and sanitation policies Educate housekeeping staff on cleanliness, tidiness and hygiene standardsExamine the property to determine need for repairs or replacement of furniture and/ or equipmentInvestigate and address complaints regarding poor housekeeping serviceIssue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levelsMaintain an inventory of cleaning suppliesMonitor and replenish cleaning products stock Motivate team members and resolve any issues that might occurOversee staff performance on a daily basisPrepare work assignments in an effective mannerPerform various cleaning duties in instances of staff shortagesAssist in the preparation of employee schedule according to the business forecast, payroll budget guidelines and productivity requirementsSchedule shifts and arrange for replacements in cases of absenceTrain housekeeping attendants on cleaning and maintenance tasksServe as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner Qualifications & Assets: At least 4 years’ experience working in a similar positionAbility to use industrial cleaning equipment and productsAbility to work to deadlines, with changing priorities and whilst remaining calm under pressureAbility to work a variable shift patternDemonstrated success in collaborating with diverse organizational functions to accomplish common goalsExcellent organizational and team management skills

Requisitos

Idioma requerido: Inglés.