La oferta ya no está activa. Echa un vistazo a estas ofertas similares:

Customer Support. German or Dutch

Page Personnel

Madrid España

Hace 2 horas

Inscríbete
Customer Success Lead

Follow App Care

Madrid España

Hace 9 horas

Inscríbete
Customer Service ( Dutch/ Belgium Speaker )

Page Personnel

Madrid España

Hace 3 horas

Inscríbete
Generation of leads - inglés, alemán y francés

Page Personnel

Madrid España

Hace 1 hora

Inscríbete
Customer Service (Dutch Speaker)

Page Personnel

Madrid España

Hace 9 horas

Inscríbete
Customer service and sales. Native Dutch or Belgium

Page Personnel

Madrid España

Hace 2 horas

Inscríbete
Customer Service Representative. Italian Speaker

Page Personnel

Pozuelo de Alarcón - Madrid España

Hace 9 horas

Inscríbete
Customer Service Representative.Italian Speaker

Page Personnel

Madrid España

Hace 3 horas

Inscríbete

Head of Claims (m/f) - Health Multinational Insurance Company Madrid


  • Madrid
  • Inscripción cerrada
  • 7 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 7 años de experiencia

Inscripción Cerrada

Comparte:

Empresa

MICHAEL PAGE

Specialist international underwriting agency with a mission.

They believe that anyone with a serious illness should be able to have the very best treatment from leading hospitals and specialist clinics around the world. We create innovative healthcare insurance products that create competitive advantage; they maximise sales, improve loyalty and increase customer retention.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 09/08/2019

Funciones

HEALTH insurance multinational company is looking for a Head of Claims.

As a Head of Claims you will play a key role by managing a group of claims handler serving our customers and providing the best service to solve the claims within the agreed service level and therefore the best quality outputs for our stakeholders
 * Manage efficiently the end to end process of claims service ensuring the best performance output for customers and stakeholders
 * Proactively work on the consolidation of the claims management procedure across the different markets worldwide
 * Manage a team of claims handler monitoring the group results and individual performance
 * Develop and train the team to get the defined targets in the area
 * Proactively conduct meetings with the team and peers to get feedback to improve the service, product development and new initiatives creation
 * Work together with the Network Management team to support on tracking and monitoring external vendors on a regular basis to ensure the qualitative and quantitative targets are meet
 * Control expenses on services rendered by external providers and collaborate with finance department to ensure the invoicing to be performed correctly on claims vs TPA services
 * Implement a performance management model with daily tracking of volumes and operational KPIs
 * Improve and optimize the To Be process. Automation, simplification, efficiency
 * Improve the quality of the service provided to the customers and stakeholders (mainly insurance and reinsurance companies)
 * Reduce the number of issues and complaints of our customers.
 * Maintain and develop CRM system for an appropriate registration of all steps of the process for both internal and external reporting purposes and to ensure service provision with SLA compliance
 * Improve claims data quality, consistency and accuracy
 * Ensure operational manuals and documents for both claims team and external service providers are in place
 * Control claims expenses register to ensure money transfers are based on corresponding supporting documents (original provider invoices) and match the movements on bank accounts
 * Develop and improve quality checking tools, processes and reporting in order to reduce leakage and Fraud, Waste and Abuse

Requisitos

 * Educated to University degree level / FLUENT in English is a Must.
 * 5-7 years' experience within the Health Insurance LoB. Excellent knowledge of health claims operations, customer services and technical measures
 * Knowledge in insurance procurement, vendor management and IT-platforms
 * Experience in managing group of + 10 people within a claim / operations area
 * Experience in international projects
 * Experience with process improvement, change/scope management, conflict resolution, resource planning and utilization is desirable
 * Able to work in cross-functionally in an organization to successfully implement projects to growth
 * Fluent in English. Excellent verbal and written communication skills; high attention to detail; ability to clearly and confidently explain new concepts to audiences
 * Strong interpersonal skills, with a demonstrated ability to adapt leadership style according to need

Se ofrece

Career development in a leading insurance company worldwide
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

Inscripción Cerrada


Inscribirme en esta oferta
Inscripción Cerrada

Para crear una alerta debes iniciar sesión o regístrate