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No se requiere experiencia
Retribución sin especificar
Compras, logística y transporte
Mando intermedio
1
9
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 12/03/2018.
As Head of Global Ops you will drive the store global operations, supervising brand standards, training plan execution, Store Excellence Checks and mystery shoppers visits. * Prepare all documents for all global processes and policies and make necessary recommendations to improve processes. * Administer all operating data and transactions for various billings and assist in efficient renewals. * Prepare and interact with all analytical dashboards and prepare ad hoc reports within appropriate timeframe. * Monitor all activities associate with business operations and ensure compliance to all accounting principles in everyday transactions. * Ensure optimal level of customer services and provide efficient training to all staff members and ensure effective deliverables. * Coordinate with client program management and analyze client requirements to resolve all issues in various operations. * Manage all communication with staff and maintain knowledge of all employee performance and ensure achievement of all business objectives. * Monitor effective implementation of all tools to improve operations (Store Excellence Check and Mystery Shoppers) and increase profit. * Implement training plans and guidelines for new and existing products & service. * Coach and prepare new employees of the corporate stores and franchisees. * Create and execute continuing trainings, ongoing training for personnel every three months in every store. * Coordination and communication between support and business functions to support opening & preopening store.
* 8+ years of operation manager working experience in chain stores * Working experience in franchise business and a global company preferred. * Hands on, Decision-making and leadership skills * Sound communication and engagement skill with local and global stakeholders * Skill level of written and speaking in English * Solid Problem analysis and problem-solving * Based in Barcelona
Career progression.
Successful company with presence all around the world currently expanding in Spain and other markets.
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