Help Desk Expert with French or Polish Madrid (Madrid)

  • Madrid
  •  Hace 31 horas (Actualizada)
Crear alerta
Inscribirme en esta oferta
  • Experiencia

    No se requiere experiencia

  • Salario

    Entre 25.000 y 30.000€ Brutos/anuales

  • Área - Puesto

    Ingeniería y producción

    • Oficial Electromecánico de Automoción
  • Categoría o nivel


  • Vacantes


  • Inscritos


  • Jornada


Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo.


From IMAN Temporing, a company specialized in HR, we want to accompany you on your career path. #Weconnecttalentwithopportunities
Get to know us more at!

From our office of Madrid, we are looking a Car Repair Agent level 1
Your responsibilities:
· Respond to all calls, emails and common requests for technical 1st level support
· Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months
· Follow defined work instructions and escalation processes for all possible types of incidents.
· Track all incidents in our internal incident management system.
· Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
· Input for FAQ and knowledge database.
· Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
· Willingness to work in the office and/or remote according to business needs.

Your profile:
· Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
· Experience and know-how: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.
· Languages: French or Polish oral and written communication skills level C1 (minimum) required
and English oral and written communication skills level B2 (minimum) required.
Other additional European languages are a plus.

· Contract: Direct permanent direct contract with Bosch Service Solutions (30 days of trial period)
· Working hours: Full time (39h) 9:00-18:00 to 10:00-19:00.
· Working Days: Monday - Friday
· Working model: Hybrid, following the needs of the Service
· Holidays: 32 paid days of Holidays per natural year


A team player who is 100% service and solutions focused
· Methodical troubleshooting skills required
· Basic knowledge of IT systems would be an advantage
· Professional experience in a customer facing position would be an advantage
· Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

Si la oferta te parece interesante ¡No dudes en inscribirte!


Más ofertas para ti

Help Desk Expert with Dutch


Madrid España

Hace 31 horas

Car Mechanic with Italian/Polish/Bulgarian or Greek


Madrid España

Hace 31 horas

Inscribirme en esta oferta
Inscribirme en esta oferta

Para crear una alerta debes iniciar sesión o regístrate