HelpDesk Advisor - US market Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 22 horas
  • 8 inscritos

Jornada Completa - Contrato De duración determinada - Entre 17.000 y 22.000€ Brutos/anuales - Al menos 1 año de experiencia

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Comparte:

Empresa

SELLBYTEL Group S.A.

SELLBYTEL is one of the leading European service providers for Customer Management Solutions with more than 8.000 employees worldwide. SELLBYTEL Group is present on five continents - with five hubs, 26 locations and 31 local offices. Our clients belong to the top 500 business companies.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 27/12/2017

Funciones

We are looking for an IT Helpdesk Advisor for an international leader in the field of medical and safety technology.

Main task is to solve day to day IT incidences, perform password resets and provide our customer's employees with technical solutions.
This is an opportunity to create and be part of an international team.

What is needed and offered:
Responsibilities:

-Take incoming user requests from employees (via telephone, email, voicemail, chat)
-Log call details onto case management systems and provide response and resolution within SLA to customer.
-Incident / Request Ownership.
-Solve technical requests/ incidents.
-Maintain knowledge and expertise associated with Blackberry-, Android-, iPhone and Windows Devices, MS Office, SAP, Print-Queue / Print Driver and many others.
-Follow progress / close service requests to a satisfactory conclusion on call management system. 
-Proactively update customers with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to correct responsible level.
-Ensure contractual SLA is maintained.
-Achieve an excellent customer satisfaction level.

Requisitos

Requirements:

-High/native level of Spanish and English
-Excellent customer care skills
-Good IT knowledge 
-Microsoft Windows environment literate,
-1 year in a customer service environment, preferably technical support
-Excellent customer care knowledge and awareness
-Team player
-Responsible and independent work habit
-Flexibility with the rotating working hours

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

Se ofrece

What we offer:

-Full time and Obra y Servicio contract 39hrs/week 
-Salary: 17.858,40Euros gross/year + up to 3.000Euros in bonus + plus for night shift + transportation bonus 
-Schedule: Monday - Friday from 21.00 to 06.00
-Stable contract and position
-Attractive work environment
-Opportunity to be a part of an international and multinational company
-Real opportunity to grow within the company
-Relocation help
-Office location in the center of Barcelona
-Fully paid training
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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