La oferta ya no está activa.

Helpdesk Agent (Dutch+French) Tenerife Santa Cruz de Tenerife

  • Santa Cruz de Tenerife
  • Inscripción cerrada
  • 1 inscritos
Crear alerta

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

Inscripción Cerrada




Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 18/03/2021


Customer support agent (english + dutch + french) Tenerife

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.

· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Work with departmental staff to promote, develop, and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group.


· Mandatory languages (fluent): Main language + English (Valuable: Spanish)
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Baic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development:, Results Focused, Initiative
· Customer-oriented

Se ofrece

. Permanent contract
. Development in an international environment and training
. Location: Tenerife (Spain) Now is online.

Área - Puesto

Atención al cliente - Técnico de Atención al Cliente

Categoría o nivel


Nº Vacantes


Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de GRUPO CRIT con domicilio social en JOSÉ ABASCAL 55 1DCHA, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.

Inscripción Cerrada

Formación Relacionada

Inscribirme en esta oferta
Inscripción Cerrada

Para crear una alerta debes iniciar sesión o regístrate