Helpdesk Agent French+English based Santa Cruz de Tenerife (Santa Cruz de Tenerife)
- Santa Cruz de Tenerife
- Hace 31 horas (Actualizada)

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Al menos 1 año de experiencia
Retribución sin especificar
Atención al cliente
Empleado
8
1
Contrato De duración determinada
Completa
Proceso de selección continuo.
Do you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you! We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain. Responsibilities · Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities. · Identify, evaluate and prioritize customer problems and complaints. · Analyze customer problems and formulate plans of resolution. · Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. · Evaluate new services, processes and technologies introduced at the helpdesk. · Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements · Work with departmental staff to promote, develop, and maintain strong customer service values. · Escalate unresolved issues to support leads, designated (Client) service group.
Requirements · Mandatory languages (fluent): Main language (French) + English. Valuable: upper intermediate Spanish · Basic PC Skills · Good communication skills · Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law. · Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation · Baic understanding of the principles, theories, and practices of group dynamics and/or team development · Basic Business Development:, Results Focused, Initiative · Customer-oriented
We offer: Contract through temporary agency and wide possibilities of job stability Full day of 40h per week from Monday to Sunday (5 working days) Good work environment and development in a multicultural and dynamic environment
Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de GRUPO CRIT con domicilio social en JOSÉ ABASCAL 55 1DCHA, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.
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