Helpdesk Agent French+English based Santa Cruz de Tenerife (Santa Cruz de Tenerife)


  • Santa Cruz de Tenerife
  •  Hace 31 horas (Actualizada)
Crear alerta
Inscribirme en esta oferta
  • Experiencia

    Al menos 1 año de experiencia

  • Salario

    Retribución sin especificar

  • Área - Puesto

    Atención al cliente

    • Teleoperador
  • Categoría o nivel

    Empleado

  • Vacantes

    8

  • Inscritos

    1

  • Contrato

    Contrato De duración determinada

  • Jornada

    Completa

Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo.

Funciones

Do you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.

Responsibilities

· Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities.

· Identify, evaluate and prioritize customer problems and complaints.

· Analyze customer problems and formulate plans of resolution.

· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

· Evaluate new services, processes and technologies introduced at the helpdesk.

· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

· Work with departmental staff to promote, develop, and maintain strong customer service values.

· Escalate unresolved issues to support leads, designated (Client) service group.


Requisitos

Requirements

· Mandatory languages (fluent): Main language (French) + English. Valuable: upper intermediate Spanish

· Basic PC Skills

· Good communication skills

· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.

· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

· Baic understanding of the principles, theories, and practices of group dynamics and/or team development

· Basic Business Development:, Results Focused, Initiative

· Customer-oriented

Se ofrece

We offer:

Contract through temporary agency and wide possibilities of job stability

Full day of 40h per week from Monday to Sunday (5 working days)

Good work environment and development in a multicultural and dynamic environment

GRUPO CRIT

Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de GRUPO CRIT con domicilio social en JOSÉ ABASCAL 55 1DCHA, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.

Más ofertas para ti

Agente Helpdesk (Alemán+Inglés)

GRUPO CRIT

Santa Cruz de Tenerife España

Hace 7 horas

German Speaking Customer Support Agent

GRUPO CRIT

Santa Cruz de Tenerife España

Hace 7 horas

Customer Service with English or French (CD)

IMAN TEMPORING ETT, S.L.

Barcelona España

Hace 7 horas



Formación Relacionada


Inscribirme en esta oferta
Inscribirme en esta oferta

Para crear una alerta debes iniciar sesión o regístrate