Helpdesk Agent German based in Las Palmas en Las Palmas de Gran Canaria (Las Palmas)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Do you speak German at a C1- C2 level? Are you customer- oriented? Do you live in Las Palmas? This job offer is for you!

We are looking for dynamic and enthusiastic Level 1 technical support agents (Helpdesk) to work at a new, rapidly expanding flagship center located in Las Palmas, Spain.

Responsibilities

· Interact with customers via phone, email, and web, providing technical support and problem- solving capabilities.

· Identify, assess, and prioritize customer issues and complaints.

· Analyze customer issues and formulate resolution plans.

· Help identify gaps in incident resolution and draft knowledge base articles accordingly.

· Evaluate new services, processes, and technologies implemented within the support service.

· Participate in departmental training activities, including programs on new technologies, procedures, and customer service improvements.

· Collaborate with department staff to promote, develop, and maintain strong customer service values.

· Escalate unresolved issues to support supervisors or the designated service group (client- side) .

Requisitos

Requirements

· Mandatory languages ??(fluency) : German (primary language) . Intermediate- to- advanced Spanish and English skills are a plus.

· Basic computer (PC) skills.

· Good communication skills.

· Availability for shift work: 24/7 (40 hours per week - 5 days a week) . Rotating schedules: 07: 00–15: 00 / 15: 00–23: 00 / 23: 00–07: 00, with legally mandated breaks.

· Advanced experience in organizational development: service orientation, analytical skills, and proactive cooperation.

· Basic knowledge of group dynamics and/or team development principles, theories, and practices.

· Basic knowledge of business development: results- oriented mindset and initiative.

- German C1- C2. 

Se ofrece

· Customer orientation. We offer:

Employment contract via a temporary employment agency with strong prospects for long- term job stability.

Full- time schedule (40 hours/week) , Monday through Sunday (5 working days) .

A positive work environment and professional development opportunities within a dynamic, multicultural setting.