Helpdesk Agent German en Las Palmas de Gran Canaria (Las Palmas)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Do you speak German level C1- C2?  Do you have customer orientation? Do you live in Tenerife? This job offer is for you!

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag- ship center located in Las Palmas, Spain.

Responsibilities:
· Interact with customers via telephone, e- mail and the web, providing technical support and problem solving abilities.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Work with departmental staff to promote, develop, and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group.

Requisitos

· Mandatory languages (fluent) : Main language (German) + English. Valuable: upper intermediate Spanish
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) . Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Baic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development: , Results Focused, Initiative
· Customer- oriented
· English B2 or higher + C1- C2 in French

Se ofrece

Contract through temporary agency and wide possibilities of job stability

Full day of 40h per week from Monday to Sunday (5 working days)

Good work environment and development in a multicultural and dynamic environment