Helpdesk Agent (German+English) based in Tenerife Santa Cruz de Tenerife

Helpdesk Agent (German+English) based in Tenerife Santa Cruz de Tenerife


  • Santa Cruz de Tenerife
  • Hace 14 horas (Actualizada)
  • 1 inscritos
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Jornada Completa - Contrato De duración determinada - Retribución sin especificar - Al menos 1 año de experiencia

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Comparte:

Empresa

GRUPO CRIT

Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

Do you speak German and English? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in a new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.

Responsibilities

· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

· Identify, evaluate and prioritize customer problems and complaints.

· Analyze customer problems and formulate plans of resolution.

· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

· Evaluate new services, processes and technologies introduced at the helpdesk.

· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

· Work with departmental staff to promote, develop, and maintain strong customer service values.

· Escalate unresolved issues to support leads, designated (Client) service group.

Requirements

· Mandatory languages (fluent): Main language (German + English) + (Valuable: Spanish)

· Basic PC Skills

· Good communication skills

· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

· Baic understanding of the principles, theories, and practices of group dynamics and/or team development

· Basic Business Development:, Results Focused, Initiative

· Customer-oriented

We offer:

Contract through temporary agency and wide possibilities of job stability 

Full day of 40h per week from Monday to Sunday (5 working days)

Rotating hours: 7 a.m. to 3 p.m., 3 p.m. to 11 p.m. or 11 p.m. to 7 a.m., with breaks established by law.

Good work environment, and development in a multicultural and dynamic environment

Requisitos

· Mandatory languages (fluent): German + English (Valuable: Spanish)

· Basic PC Skills

· Good communication skills

· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

· Baic understanding of the principles, theories, and practices of group dynamics and/or team development

· Basic Business Development:, Results Focused, Initiative

· Customer-oriented
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    3

Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de GRUPO CRIT con domicilio social en JOSÉ ABASCAL 55 1DCHA, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.

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