Helpdesk Analyst - 6 months temporary contract Barcelona

  • Barcelona
  • Hace 15 horas
  • 3 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Page Personnel

PageGroup Shared Services Centre
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 02/02/2018


Multilingual IT Talents! For our Shared Service Centre based in Barcelona we are recruiting experienced Helpdesk Analysts to drive the growth of our EMEA Helpdesk Team.


The Helpdesk Analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities:

 * Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD)
 * Call analysis / identification / handling and troubleshooting (most issues will require the ability to "shadow" / connect to the customers desktop and navigate to understand the issue/request)
 * Provide Excellent Customer Support.
 * Follow up and solving complex IT incidents.
 * Escalate incidents to Level 3 when unable to resolve.
 * Responding to incoming emails.
 * Ensuring that service quality levels meet expectations.

This is part of the ongoing internal training and development of the EMEA Service Desk team.


Your profile:

 * We are looking for a Team player with a native level of European Languages as French, German, English or Italian (a high level of English is always required)
 * 2+ years of experience in a similar role - Help desk, Service desk, Technical Support (Level 1-2)
 * Experience with Service logging / ticketing tools
 * Good knowledge of Windows 7 and Office
 * Previous customer service experience

Job Offer

Our Offer:

 * Working in a young and multicultural environment (more than 30 nationalities and languages spoken) with great team spirit
 * Career development opportunities
 * 6 months contract with possibility of permanent contract afterwards
 * Competitive salary based on skills and experience
 * Flexibility and work-life balance
 * Start date: asap


Team player with a native level of European Languages (e.g. English, French, Italian or German)
2+ years of experience in a similar role - Help desk
  • Área

    Tecnología e informática

  • Categoría o nivel


  • Nº Vacantes


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