Helpdesk (Dutch+French) Tenerife Santa Cruz de Tenerife
- Santa Cruz de Tenerife
- Inscripción cerrada
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Al menos 1 año de experiencia
Retribución sin especificar
Atención al cliente
Técnico
1
0
Contrato Indefinido
Jornada Completa
Proceso de selección continuo.
Customer support agent (english + dutch + french) Tenerife We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain. Responsibilities · Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. · Identify, evaluate and prioritize customer problems and complaints. · Analyze customer problems and formulate plans of resolution. · Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. · Evaluate new services, processes and technologies introduced at the helpdesk. · Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements · Work with departmental staff to promote, develop, and maintain strong customer service values. · Escalate unresolved issues to support leads, designated (Client) service group. Requirements · Mandatory languages (fluent): Main language (Dutch+French) + English (Valuable: Spanish) · Basic PC Skills · Good communication skills · Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) · Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation · Baic understanding of the principles, theories, and practices of group dynamics and/or team development · Basic Business Development:, Results Focused, Initiative · Customer-oriented We offer: . Permanent contract . Development in an international environment and training . Location: Tenerife (Spain) Now is online.
· Mandatory languages (fluent): Main language + English (Valuable: Spanish) · Basic PC Skills · Good communication skills · Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) · Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation · Baic understanding of the principles, theories, and practices of group dynamics and/or team development · Basic Business Development:, Results Focused, Initiative · Customer-oriented
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