Helpdesk English speaker Madrid (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 30/07/2019.

Funciones

If you speak fluent English, and have minimum 1 to 3 years of relevant experience in customer support services, this is your job!
 * Customer Service Tasks.
 * Resolve complex problems and implement solutions with clients.
 * Focus on maintaining ITS equipment including PC's, printers, IPhones, IPads, with a professional attitude and service;
 * Answering phone calls and resolve problems.
 * Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;
 * Ensure meticulous call logging of all incoming calls (Service Desk mailbox, Service Desk counter and Service Desk hotline) and perform regular quality control checks on call logging;
 * Ensure regular customer communication and service delivery; this includes first level software and hardware support through online guidance and second level support for problems demanding on-site troubleshooting and solution delivery;
 * Escalate problems to other ITS sections according to procedures;
 * Co-ordinate user administration: office moves, position changes and new staff
 * Monitor user profiles, Email accounts, provide access to the specific applications, advise customers of interruptions to local and global services;
 * Provide support during external events; Team meetings Etc.
 * Share expert knowledge.

Requisitos

 * Customer service and call center experience.
 * Minimum 3-5 years of experience in IT customer support services
 * Degree in IT related discipline, equivalent experience.
 * Requires a high level working knowledge of multiple complex software package, hardware, and network;
 * Experience in user administration in Active Directory;
 * Experience in server administration;
 * Experience in networking; Land and WIFI connections.
 * Advanced knowledge of Microsoft Windows operating systems, windows 7, windows 10 and Microsoft Office,
 * Knowledge of basic hardware components and laptops;
 * Strong customer focus and interpersonal skills in a global environment

Se ofrece

*Salary: 2.500 euros/month
*Location. Madrid
*Schedule. M-F (9-18 h). Some weekends.