La oferta ya no está activa. Echa un vistazo a estas ofertas similares:

Recovery Agent / English Speaker

Page Personnel

Madrid España

Hace 22 horas

Inscríbete
Recovery Agent English Speaker

Page Personnel

Madrid España

Hace 22 horas

Inscríbete
Customer Service. Bilingual German + English

Page Personnel

Madrid España

Hace 12 horas

Inscríbete
Customer Service French speaker

Page Personnel

Madrid España

Hace 22 horas

Inscríbete
Recovery Agent. Bilingual English - USA Market

Page Personnel

Madrid España

Hace 22 horas

Inscríbete
Agente / Soporte de Contact Center -Madrid-

GRUPO CRIT

Madrid España

Hace 22 horas

Inscríbete
Customer Service. Italian or Mandarin Speaker

Page Personnel

Pozuelo de Alarcón - Madrid España

Hace 46 horas

Inscríbete
Customer Service/Sales French/Français speaker

Page Personnel

Madrid España

Hace 22 horas

Inscríbete

Helpdesk English speaker Madrid


  • Madrid
  • Inscripción cerrada
  • 2 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

Inscripción Cerrada

Comparte:

Empresa

Page Personnel

An International Air Transport Company seeks Spanish and English speakers for a Customer Support position.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 15/08/2019

Funciones

If you speak fluent English, and have minimum 1 to 3 years of relevant experience in customer support services, this is your job!


Descripción de la oferta

* Customer Service Tasks.

 * Resolve complex problems and implement solutions with clients.

 * Focus on maintaining ITS equipment including PC's, printers, IPhones, IPads, with a professional attitude and service;

 * Answering phone calls and resolve problems.
 * Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;

 * Ensure meticulous call logging of all incoming calls (Service Desk mailbox, Service Desk counter and Service Desk hotline) and perform regular quality control checks on call logging;

 * Ensure regular customer communication and service delivery; this includes first level software and hardware support through online guidance and second level support for problems demanding on-site troubleshooting and solution delivery;

 * Escalate problems to other ITS sections according to procedures;

 * Co-ordinate user administration: office moves, position changes and new staff

 * Monitor user profiles, Email accounts, provide access to the specific applications, advise customers of interruptions to local and global services;

 * Provide support during external events; Team meetings Etc.

 * Share expert knowledge.


Perfil del candidato

* Customer service and call center experience.
 * Minimum 3-5 years of experience in IT customer support services
 * Degree in IT related discipline, equivalent experience.

 * Requires a high level working knowledge of multiple complex software package, hardware, and network;

 * Experience in user administration in Active Directory;

 * Experience in server administration;

 * Experience in networking; Land and WIFI connections.

 * Advanced knowledge of Microsoft Windows operating systems, windows 7, windows 10 and Microsoft Office,

 * Knowledge of basic hardware components and laptops;

 * Strong customer focus and interpersonal skills in a global environment


Oferta de empleo

*Salary: 2.500 euros/month
*Location. Madrid
*Schedule. M-F (9-18 h). Some weekends.
*Contract. 4 months + chance to join the company.

Requisitos

*Salary: 2.500 euros/month
*Location. Madrid
*Schedule. M-F (9-18 h). Some weekends.
*Contract. 4 months + chance to join the company.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

Inscripción Cerrada


Inscribirme en esta oferta
Inscripción Cerrada

Para crear una alerta debes iniciar sesión o regístrate