Helpdesk IT Support con inglés alto media jornada Madrid (Madrid)
- Madrid
- Inscripción cerrada
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Al menos 1 año de experiencia
Retribución sin especificar
Tecnología e informática
Técnico
1
10
Duración de la oferta: hasta el 30/07/2019.
As a Service Desk Engineer you will be responsible for effectively, efficiently and promptly resolving issues related to PC systems, production equipment, software and Align web applications for our production facility and local and remote office users, and you will provide technical service desk support to ensure customer satisfaction. As a Service Desk Engineer you will provide Remote Desktop support to Customers. You respond to customer communication regarding software/hardware issues received via phone or e-mail. Evaluate nature of the problem, determine the appropriate solution and provide assistance to resolve the situation for the customer. You also accurately and thoroughly document information in the database(s) about each contact handled following defined parameters. A Service Desk Engineer work to identify and resolve complex IT issues. Presents analyses and reasonable solution clearly and concisely. Handle technical questions and issues efficiently, effectively and promptly for customers. 1st and 2nd level desktop & apps deployment and support to end-users in EMEA offices including remote staff. Identity and access management for user accounts, systems and applications. 1st level network support, office LAN's, as well as troubleshooting the WAN infrastructure (it will be required to work closely with distributed teams and vendors or service providers in different time zones). 1st line support for Cisco network & VoIP systems, including Call Centre. Performing periodic and/or required maintenance in the desktop & back-office environments, including software deployments and updates.
Software/hardware help desk and/or front line customer service experience 1-2 years aprox) Knowledgeable in using software applications including, but not limited to Word, Excel, Access, customer management software, web and the Internet. Fluent Spanish; Excellent level of English speaking, writing and reading. Requirements gathering Writing integration solution documents. Assist colleagues and users in defining/reviewing acceptance tests (verification and validation) for automated systems Identify opportunities to increase efficiency and productivity within the context of the overall business strategy. The ideal candidate has the ability to clearly document issues and solutions. Learn quickly, be curious and unafraid to look into unknown systems, and can effectively share information through various methods, such as: knowledge base documentation and training delivery (both classroom & remote). Act as a resource for call handling and escalation to others in the departments and/or 2nd and 3d level support, including third-party vendors/supplier and service providers.
Service Desk Engineer, do you want to join an international team in Madrid within an innovative fast-paces medical device company? Grab your chance and make good use of your IT problem-solving skills and affinity with medical devices!
Service Desk Engineer to join an international team in Madrid within an innovative fast-paces medical device company. Grab your chance and make good use of your IT problem-solving skills
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