Helpdesk Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 27/10/2021.

Funciones

Provide L1 and L2 global support.


Descripción de la oferta

* 1+2st line technical support.
 * Providing a high level of customer service.
 * Documenting tickets effectively to help future support.
 * Working in a organised and timeley manner.


Perfil del candidato

* Proven knowledge Microsoft Windows 7 & 10, Microsoft Office 2010 to 2016 and Office 365
 * Basic Network maintainence
 * Active Directory administration
 * Provide solutions to desktop / mobile and systems problems
 * Friendly and approachable telephone manner
 * Good communication skills
 * Team Player
 * Software troubleshooting and assistance
 * Experience of working to and reporting against SLAs
 * Good working knowledge of current versions of MS Office and Microsoft Windows
 * Microsoft Office 365, Exchange Online, OneDrive, SharePoint OnLine
 * Hardware troubleshooting and support
 * Windows laptops and PCs
 * Printers and peripherals
 * Server Administration and support
 * Windows Server 2012 R2 and later
 * Active Directory
 * Networking knowledge
 * LAN/WAN technology fundamentals


Oferta de empleo

Career opportunities and professional growth.

Requisitos

Proven knowledge Microsoft Windows 7 & 10, Microsoft Office 2010 to 2016 and Office 365.
L1 and L2 support.
Active Directory administration.