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Helpdesk Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Inscripción cerrada
  • 7 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Empresa

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Important company located in Barcelona.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 31/01/2022

Funciones

 * Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat
 * Prioritize incidents and service requests according to defined processes to meet defined SLAs.
 * Escalate incidents with accurate documentation to the suitable technician, when required.
 * Use remote tools and diagnostic utilities to aid in troubleshooting.
 * Identify and learn appropriate software and hardware used and supported by the organization.
 * Install antivirus software and ensure virus definitions are up to date.
 * Test fixes to ensure an incident has been adequately resolved.
 * Develop help sheets and FAQ lists for end-users
 * Reinforce SLAs to manage end-user expectations.

Requisitos

Helpdesk L1 Junior who has +1 years' experience and is very strong in network-security, with the ability to integrate into innovation-oriented teams to face the new challenges that the market and customers throw at us.

Se ofrece

Personal and professional growth.

Área - Puesto

Tecnología e informática - Técnico de Soporte

Categoría o nivel

Técnico

Nº Vacantes

1

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