Helpdesk Barcelona (Barcelona)

Funciones

 * Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat
 * Prioritize incidents and service requests according to defined processes to meet defined SLAs.
 * Escalate incidents with accurate documentation to the suitable technician, when required.
 * Use remote tools and diagnostic utilities to aid in troubleshooting.
 * Identify and learn appropriate software and hardware used and supported by the organization.
 * Install antivirus software and ensure virus definitions are up to date.
 * Test fixes to ensure an incident has been adequately resolved.
 * Develop help sheets and FAQ lists for end-users
 * Reinforce SLAs to manage end-user expectations.

Requisitos

Helpdesk L1 Junior who has +1 years' experience and is very strong in network-security, with the ability to integrate into innovation-oriented teams to face the new challenges that the market and customers throw at us.

Se ofrece

Personal and professional growth.

Área - Puesto

Tecnología e informática - Técnico de Soporte

Categoría o nivel

Técnico

Nº Vacantes

1