Hospitality and Guest services intern Madrid (Madrid)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Calido Flex Living is redefining flexible, high-end temporary living in Madrid. With 4 new buildings (1,300 apartments) and a goal of 2,500 units in Madrid, and planned expansion across Spain, we’re growing fast. We’re part of Dazia Capital, a leading real estate investment and asset management firm in Spain, so opportunites to grow and develop are always available.

Why Calido?
·      Be first! Join the future of urban accomodation and be among the first professionals defining co-living in Spain.
·      Collaborative culture with no rigid hierarchies

• Strong values: respect, innovation, entrepreneurship
• Real growth opportunities and exciting projects

Your role
As GUEST SERVICES Intern, you’ll join the reception team, working closely with the building´s General Manager to generate unforgettable residencies for our guests.

Your mission
Be a source of knowledge and solutions for our customers, deliver an outstanding guest service experience, and maximize occupancy through strong customer service. DON´T WORRY, WE WILL GUIDE YOU EVERY STEP OF THE WAY WITH CONTINOUS TRAINING AND FEEDBACK!

You will learn to:
·       Serve as the primary point of contact for guests, providing information and addressing inquiries regarding services and amenities.
·       Navigate reservations systems and customer management systems such as MEWS.
·       Understand the operational cycles of both short and long term residencies.
·       Learn the art of auxillary income- how to generate additional sources of revenue.
·       Maintain accurate records of reservations and activities and generate reports.
·       Assist in planning and executing open houses, social events, and community outreach initiatives.

Requisitos

•          Fluent Spanish & intermediary level English
•          Comitment to 3 months of internship (30 hours per week).
•          Proactiveness, independence, positive energy and a drive to learn new things and be the best at what you do.
•          Be mobile! While you will probably be based in one building, you may be asked to move between a few, an opportunity to learn and experience more!
•          Permission to work in Spain.
•          Strong communication and organizational skills
•          Knowledge of the Madrid market is a plus but not a must

Se ofrece

•          Chance to build a unique product in a brand new market in Spain, be the first generation of professionals with a uinique set of skills and knowledge.
•          Dynamic work environment, working in small teams where everyone has a say.
•          Learn from the entire team, not just the manager!
•          Growth and development opportunities
•          300 euros per month for expenses.