Hospitality Frontline Internship en Lisbon (Portugal)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Program Objective:

To provide interns with practical experience in the hospitality industry, focusing on front desk operations, and guest relations. Interns will develop skills in communication, customer service, problem-solving, and multitasking, preparing them for future roles in hospitality.

Key Responsibilities:

Guest Relation:

Welcoming and checking in/out guestsAnswering queries about facilities, local attractions, and transportation

Managing guest feedback and resolving complaints

Offering personalized recommendations for local experiences

Front Desk Operations:

Using booking systems (online and in-house software)

Learn how to make cash and card payments

Answering phone calls and responding to emails

Coordinating room assignments and managing reservations

Engage with travelers, receive orders, and deliver beverages and refreshments following WOT protocols

Housekeeping:

To assist in keeping the hotel clean together with WOT cleaning ninjas staff

F&B:

Setting up and organizing the buffet breakfast before guests arrive

Supporting the bar.

Maintenance of Common Areas:

Ensuring common areas are tidy and well-maintained

Stocking supplies (brochures, maps, snacks) at the front desk

Supporting housekeeping when needed

Teamwork and Communication:

Coordinating with management and other departments

Attending team meetings and contributing ideas for improving the guest experience

Requisitos

Currently enrolled in an education program
Able to provide an internship agreement
EU Citizen
Ready to Learn and have fun

Se ofrece

Free breakfast; Discounts with partner companies; 3 free nights in our units (after the conclusion of the internship); Flexible dress code; 20% discount on drinks at our bars; Opportunity to enjoy, for free, one-time, activities such as tours, surf lessons, yoga, or any of our paid activities, subject to availability; Discounts on some of the merchandising products we sell