Hostess - Boho Club Restaurant Marbella (Málaga)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Job Title: Host / Hostess

Reports to: Restaurant Manager

Responsible for: Welcome customers and guests being the first image of Boho Club Restaurant

Key tasks as follows:

Guest/Operation:
· Ensuring the set standards and expectations are maintained on the highest personal level
· Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies
· Receive and say good bye to clients (always smiling)
· Greeting customers and escorting them to tables
· Manage restaurant reservations through the software (Seven Rooms)
· Management and office programs. Reports writing
· Organization and monitoring seating
· Excellent customer service (phone / personality / email)
· Take care of the information about customer allergies and communicate it to the rest of the team
· Supervise the correct visual of the furniture and decoration
· Comply with and enforce quality, health safety and protection standards data, established by the organization
· Ensure satisfaction in the customer experience by complying with quality standards
· Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations
· Review guest procedures and update accordingly

Financial
· To provide information as requested by the Finance Department regarding all activities related to the restaurant department
· Ensure that payment details are fully correct on restaurant reservations and maintain control over the payment details of reservations
· Support staff checking if the table has already paid the bill before leaving the restaurant

People & Development
· Assist in building innovative communication tools to generate awareness of and support of Values
· Develop a culture of excellence within the team
· Assist in training and develop the new team members
· Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit

Sales & Marketing
· Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service
· Work with the team to develop the offers adapting it to the individual customer and market conditions
· Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers
· Give frequent updates to the Management team of customers profiles
· Assist with marketing and sales events/activities on an ad hoc basis
· Provide information and statistics relating to the up-selling activities realized
· Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition

Other
· This Job Description serves as a guide and may be changed in the light of changing business needs

Requisitos

- Education in: Hospitality/ Turism
- Experience: Minimum 1 year
- Languages: English: Professional Level / Spanish: Professional Level
Other languages are highly valued (French, German, Russian, Arabic)

Principle scope and purpose of job:
· Together with the team, work in a proactive and passionate way to develop a sustainable business
· Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club
· Bring an excellent experience to guests
· To participate in the development of the department and restaurant with the Management Team
· Guarantee pre-research is made for each arriving guest and deliver a personal service accordingly
· Ensure that guests feel welcomed, cared for, and valued

Se ofrece

- Long term contract
- Training and professional development plan
- High emotional salary. Good working environment
- Full time. 8 hours working (without split shift). Two days off/week
- Benefits from relationships with third parties