Housekeeping Supervisor Trainee Girona (Girona)

Descripción de la oferta

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Funciones

As a Housekeeping Supervisor Trainee, you will immerse yourself in the operations of the housekeeping department at a luxury 5- star hotel. This 6- month program is designed to equip you with the skills, knowledge, and experience needed to excel in a supervisory role. You will work alongside experienced professionals, overseeing housekeeping staff, maintaining quality standards, and ensuring exceptional guest satisfaction.
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Key Responsibilities
During the six- month training program, you will gain exposure to the following areas:
Supervisory Duties
•	Assist in supervising daily housekeeping operations, ensuring all areas are cleaned and maintained to 5- star standards.
•	Coordinate team schedules and delegate tasks to housekeeping staff.
•	Conduct inspections of guest rooms, public spaces, and back- of- house areas to ensure cleanliness, presentation, and safety standards.
•	Monitor staff performance and provide feedback or coaching under the guidance of the Housekeeping Manager.
Operational Support
•	Assist with the preparation and distribution of daily task assignments for the housekeeping team.
•	Support inventory management by tracking stock levels, managing supply orders, and distributing amenities and cleaning materials.
•	Oversee laundry operations, including linen tracking and quality checks.
Guest Service Excellence
•	Respond promptly to guest requests, complaints, and special requirements, ensuring high levels of satisfaction.
•	Coordinate with other departments, such as Front Office and Maintenance, to resolve guest issues and ensure seamless operations.
•	Manage lost- and- found processes and other guest- related housekeeping concerns.

Leadership Development
•	Participate in team briefings and contribute to enhancing housekeeping procedures.
•	Learn to address operational challenges, such as unexpected staff absences or high- demand periods.
•	Assist in the onboarding and training of new team members.

Special Projects
•	Support seasonal cleaning initiatives, event preparations, and deep- cleaning projects.
•	Participate in efforts to enhance sustainability and efficiency within the department.
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Learning Objectives
By the end of the program, you will:
•	Acquire in- depth knowledge of housekeeping operations and supervisory responsibilities in a luxury hotel setting.
•	Develop leadership, decision- making, and problem- solving skills in a high- pressure environment.
•	Gain expertise in quality control, guest relations, and team management.
•	Build a solid foundation for a career in luxury hospitality, with opportunities for progression.

Requisitos

UE Residence
•	Enrollment in or recent graduation from a hospitality, tourism, or business management program.
•	Passion for delivering exceptional guest experiences in a luxury environment.
•	Strong organizational skills and attention to detail.
•	Proactive, adaptable, and eager to take on challenges.
•	Excellent interpersonal and communication skills.
•	Basic proficiency in English (additional languages are a plus) .
•	Willingness to work flexible hours and perform physically demanding tasks.