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Inbound Sales Advisor with German and English Bulgaria

  • Ref: 2167978
  • Global Company

  • Sofia
  • Hace 22 días
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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A global company specialized in customer service and technical support in more than 33 languages around the world. The company is a recognized leader in providing innovative services, solutions and technology to accelerate high-value interactions at every level of the customer's lifecycle.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

We are looking for an experienced sales person to assist guests in planning the vacation of their dreams. You will interact daily with customers and travel professionals via phone, e-mail and forums. You will handle inbound calls and deliver a consistent level of outstanding sales service and add value to the customers’ experience that continually exceeds their expectations.

Responsibilities:
•        Handle inbound calls consistently meeting and maintaining department standards and goals;
•        Utilise your superior service and sales skills to build rapport, recommend and book properties on behalf of the customer;
•        Discuss and overcome lead objections;
•        Negotiate and troubleshoot as necessary in order to satisfy the customer need and close the sale;
•        Assist direct consumers and Travel Professionals with problems that might occur on a reservations
•        Respond to a variety of requests from direct consumers and Travel Professionals;
•        Provide post-sales support and work across departments to provide seamless resolution;
•        Deliver exceptional Sales service by meeting and exceeding customers’ expectations;
•        Maximize revenue from the sales pitch;
•        Adhere to internal sales processes to assist TripAdvisor guests in vacation planning and reservation;
•        Monitoring of holiday cancellations / expirations and using outbound calls to gain further sales;
•        Promote company’s services and provide the best solution for each client within policy guidelines;
•        Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs;
•        Maintain confidentially of guest information and pertinent owner / property data;
•        Provide clear and concise documentation of all cases;
•        Work effectively and concisely within a larger team structure to meet set goals;
•        Maintain positive attitude at all times.

Requisitos

•        Excellent customer care skills;
•        Previous target driven Sales experience;
•        Fluency in German;
•        Fluency in English;
•        Sales experience in the travel/hospitality industry would be considered an advantage;
•        Traveler-focused with the ability to work effectively and professionally with internal and external customers;
•        High school, college or university degree;
•        Strong technical skills and computer knowledge, including all MS Office applications;
•        Strong problem solving skills and determination to succeed;
•        Strong verbal and written communication skills;
•        Excellent interpersonal skills with ability to positively influence others;
•        Ability to effectively multi-task during and after calls and follow through in a timely manner;
•        Ability to work independently and in a team, anticipate problems and suggest solutions;
•        Experience in a multinational environment is an advantage;
•        Willingness and ability to adapt to change in a constructive manner.

Se ofrece

We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:
•                    Competitive salary;
•                    A bright, modern and exciting place to work, with excellent staff facilities;
•                    Performance related pay;
•                    Voluntary Medical plan;
•                    Life insurance;
•                    Annual reward and recognition events;
•                    Holiday pay;

Etiquetas

  • english
  • customer service
  • german
  • sales
  • customer
  • telecommunications
  • bulgaria
  • negotiation
  • communication
  • inbound sales
  • sofia
  • Área

    Comercial, ventas

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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