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Infrastructure & Service Desk Manager Barcelona

  • Ref: 2568919
  • Michael Page

  • Barcelona
  • Inscripción cerrada
  • 5 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 5 años de experiencia

Inscripción Cerrada

Comparte:

Empresa

MICHAEL PAGE

Multinational
  • .
  • Recursos Humanos
  • Michael Page
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 11/12/2019

Funciones

Reporting to the Chief Information Officer, the Infrastructure & Service Desk Manager is responsible for ensuring the coherent and effective delivery of consistent and repeatable process and required to deliver, support and improve technology services. She/He will implement the processes from the central in Barcelona.


Descripción de la oferta

* Change Management

 * Problem Management

 * Maintain/Update SLA/KPIs

 * Design, implement, monitor and report on Service Level Agreements and Key Performance indicators

 * Maintain standard procedures to handle incidents and service requests

 * Effectively communicate with the Level 1 and 2 IT Support

 * Keeping user experience and expectations always front of mind

 * Design and implementation of a Service Level Agreement concepts

 * Helps to support and drive a continuous process improvement culture within the organization by fostering relationships with both front and back office functions. Lead activities as required to meet changing business and user support needs

 * Managing a team of 10 Helpdesk (Level 1 and 2), 1 Team Leader and 1 System Administrator.

 * Contacting with the internal IT department

 * Contacting and managing the relation with external partners.


Perfil del candidato

* Certifications in ITIL or other related IT Service Management Practices or commensurate experience is desirable but not essential.

 * Ideally educated to degree level in computing technologies

 * Highly organized, data driven with strong analytical skills and attention to detail with the ability to analyze problems, determine and recommend solutions and drive the desired outcome

 * Experience managing a big team of people.

 * Excellent oral and written communication skills

 * Strong Customer service skills and passionate about service excellence

 * Good Knowledge of networking, security and infrastructure.

 * Proactive, decision focused, solution oriented, analytical

 * Pragmatic - able to balance competing pressures and influences to execute tasks in a high-pressure environment

 * Ability to collaborate and work with personnel at all levels

 * Able to engage, influence and motivate teams and individuals through change

 * Bilingual in English (oral and written). Spanish or other language nice to have.


Oferta de empleo

Good salary package

Benefits

Career progression

Requisitos

We are looking for an Infrastructure & Service Desk Manager who will be responsible for ensuring the coherent and effective delivery and improve technology service.

Se ofrece

Bonus
  • Área

    Tecnología e informática

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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