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Insurance assistance agent with spanish and italian - night shift 96438/116 Barcelona

  • Barcelona
  • Hace 64 días
  • 1 inscritos

Jornada sin especificar - Contrato De duración determinada - Retribución sin especificar - No se requiere experiencia

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Adecco, líder mundial en el sector Recursos Humanos, ofrece un servicio integral especializado en todas las áreas: selección, trabajo temporal y fijo, externalización de servicios, formación, prevención de riesgos laborales, gestión de carreras, consultoría y outplacement. 

La presencia de Adecco en 70 países garantiza un profundo y amplio conocimiento de cada sector y de cada mercado. Su estructura mundial permite ofrecer un servicio homogéneo en los cinco continentes. 

La estrategia de especialización por perfiles profesionales cualificados adoptada por Adecco durante el 2007 se ha llevado a cabo con éxito y sigue en marcha con la apertura de nuevas delegaciones especializadas y Career Centres, espacios en los que el candidato puede satisfacer todas sus necesidades laborales gracias a los consultores que lideran estos centros.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 21/11/2018


Are you looking for a new professional project in the insurance industry? Would you like to join an international and dynamic team? If you are a customer service passionate willing to work in an international atmosphere, this is your job! 

We are currently looking for Travel Assistance Agents with a bilingual level of Italian and Spanish to join an internationally recognized company. Our client is a world leader in its industry and one of the world´s largest assistance providers. 

We are hiring customer service agents with a passion for helping clients to work for an exciting project in the insurance industry. Your main mission will be to achieve customer satisfaction. 

The main tasks are: assist individuals who are in need of assistance as part of their travel insurance whilst they are travelling within their own country or internationally. The type of Travel Assistance provided is related to international emergency medico/al cases. 

The company is well communicated with the city center. You will work in accessible facilities (Sants area); you can get there by public transport. 

This is a full time permanent position (37,5h per week). You are going to be trained since the very first day so you can acquire all the needed knowledge. The training is paid and takes place at workplace. 

If you are a motivated individual, willing to start a new challenging project, and with high communication, this is your opportunity! 

We offer: 

- Stable company with international environment and possibilities for career development. 
- Central work location in Barcelona. 
- Initial temporary contract directly with the company (3+3 months) and high possibility of permanent contract afterwards. 
- Gross annual salary of 19.000€ plus bonus
- Night shift: 10:00pm to 8:00am.
- Benefits: Holiday entitlement of 25 working days/year for full time. Immediate life assurance. Travel insurance. Childcare bonus. Discounts on car, health and home insurance and other fringe benefits.


- Previous experience in customer service is desirable. 
- Bilingual level of Italian and Spanish 
- English high level (test administrated). 
- Excellent communication skills. 
- Problem solving. 
- Proven experience in telephone customer care or at customer facing roles. 
- Strong written and oral communication skills 
- Excellent telephone customer care skills. 
- High appreciation of teamwork. 
- Excellent PC skills (Word, Excel, Internet). 
- Assistance, travel or tourism industry background is highly valued.

Se ofrece

-To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case. 
-To advice and orient customers towards an appropriate solution. 
-To coordinate all necessary steps of the assistance: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate assistance and ensure the closure of each file. 
-Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers´ insurance policy. 
-To work in a team environment to ensure proper case handling. 
-Administration of invoices and claims related to each case.
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