International Customer Service PENEDES (English and SAP) Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 06/03/2023.

Funciones

We are hiring an International Customer Service for our team

 * Introduce orders in SAP and follow upo over the whole order life cycle and generate all necessary documentation. Monitor order patterns, anticiping demand and pro-actively inform customers about contract balances and related information if applies. 
 * Understanding of customers requirements & consequences of deviating from customer requests.
 * Work with customers & logistics to ensure the customer's delkivery requirements can be balances and related information if applies. 
 * Understanding of customer requirements & consequences of deviating from customer requests. 
 * Work with customers & logistics to ensure the customer's delivery requirements can be met whilst maintaining an efficient and effective supply chain. 
 * Provide timely answers to customer (and sales department if requested) about orders, deliveries, down time of our facilities, delays, and other relevant information. 
 * Be the key point of contact for customers complaints. Ensure resolution towards the customer within the given tools.
 * Understand the customer requirements, needs and expectations and relay newly obtained information back to the internal organization as appropriate.
 * Actively organizing customer visits. 
 * Build up customer specialized knowledge in order to signal to the internal organization any changes in order pattern and to inform relevant parties of expected customer requirements. 
 * Build and maintain good relationships within Supply Chain, account teams and with customers with the aim of increasing customer satisfaction and value internally and for the customer. 
 * Interaction with planning is essential - monitoring stock levels and production dates to control customer orders.

Requisitos

 * Proven customer service experience managing customer accounts of minimum two years. 
 * Experience in International Commerce and Logistics
 * Organize workflow to meet customer timeframes 
 * EXELLENT ENGLISH SKILLS!
 * Knowledge of SAP or Oracle (must one of them)

Se ofrece

Direct employment contract with the company. 
Flexible arrival: 7-10h.