International Customer Service with Native Vietnamese or Thai and Fluent English Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 22/06/2019.

Funciones

The International Customer Service Specialist will be responsible for ensuring a positive
customer experience across the designated area, with primary focus on South East Asia
(SEA) Distributors. This person will work cross functionally with other departments to
ensure the highest level of customer satisfaction is achieved and maintained. This person
will be responsible for all aspects of the delivery of goods to customers (distributors worldwide)
ensuring high standards of service. Permanent contact with departments involved in the export
process such as: credit collector, export, warehouse administration, sales, planning etc to ensure
the level of service required This involves handling of orders, resolve complaints, entering customer
(dealers) information onto the system, answering customers’ questions by phone or e-mail, create
reports, delivery information or documentation, providing information about a product (availability
of products, delivery details, delivery time, etc) and have a proactivity attitude with our internal and
external customers.

Our client is a global leader in healthcare technology. With a rich history of innovation across the past five decades in the healthcare sector, our client as a strong commitment to the future. 

Key Accountabilities:
- Open communication with team members to share information, knowledge and expertise.
- Demostrate personal ownership for tasks and following through.
- Respond promptly to calls, e-mails and faxes.
- Ensure information is clearly and accurately conveyed.
- Manages and updates the customer master
- Effectively communicates with the GBS Customer Service Manager on any new developments
related to Werfen Customers.
- Creates and maintains a positive, respectful work environment.
- Performs special projects as assigned. 

Internal Networking/Key relationships:
This position mainly interacts directly with Warehouse, Planning, Transport, SEA and APAC affiliates Directors and Sales Representatives, IT.

Requisitos

Skills & Capabilities:

- Attention to detail, adaptability, Assertiveness.
- Effective and Positive Communications
- Problem solving skills.
- Excellent written and verbal communication skills.
- Customer oriented.
- Excellent team working skills 

Minimum Knowledge & Experience required for the position:

- Degree in Business, Marketing, or International trading, or equivalent business
experience
- Minimum 2 years experience in an International Customer Service
- Highly recommendable some sort of commercial/selling experiece
- Knowledge of master data and table files a plus
- Advanced skills with Microsoft Office. Strong ERP (SAP) and CRM experience preferred.
- Fluent in English (Proficiency required)
- Vietnamese or Thai language will be considered an asset

Se ofrece

-Permanent contract
-Working hours: 08.00/09.00 - 17.00/18.00
-Possibilities for professional growth within the company
-Opportunity to join an expanding company

Etiquetas

• barcelona
• english
• customer service
• sales
• customer care
• vietnamese
• thai