International Program Assistant Madrid

Descripción de la oferta

Proceso de selección continuo.

Funciones

The Program Assistant serves as a critical point of contact for both students and professors in Program Management ensuring a smooth running of the Program. He/she works directly with the respective Program Management Team to carry out all administrative tasks related to the successful execution of the program.

Key Responsibilities

As a frequent contact person for faculty, students and other departments within IE, the Program Assistant has a strong focus on customer service in all tasks and activities. Some of these more prominent include:

•	Attend students to resolve specific questions and issues.
•	Refer students to program advisor and/or associate director in case the issues cannot be resolved by the assistant or require superior action.
•	Support faculty in their specific needs (class material, etc).
•	Support in the planning and execution of various components of the program.
•	Drafting and issuing student certificates.
•	Compiling and updating databases with student information.
•	Coordinating with internal and external stakeholders.
•	Interact with other departments to provide service and problem resolution on a short term basis. 
•	Collaborate with the advisors and/or associate directors of the Program in updating the content of the program on IE Campus and other communication tools used
•	Collaborate with the advisors and/or associate directors to post information and documents to students.
•	Take charge of activities organized by the Program Management Team: conferences, networking activities, etc. 
•	In collaboration with the advisors and/or associate directors, take responsibility of the monitoring and execution of special projects within the curriculum portfolio: electives, special modules, etc.
•	Collaborate with the advisors and/or associate directors in administrative processes related to the daily operational management of the Program.
•	Managing high volume of e-mail and responding to student queries.
•	Support in booking appointments and managing calendars.


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Requisitos

Requirements
A qualified candidate will have a strong desire to work in a multicultural environment and have a track record demonstrating the following skills:

•	Passion for providing outstanding customer service.
•	Team player that enjoys collaborating on projects.
•	Excellent organization skills with the ability to multi-task.
•	Comfortable working in a busy and demanding environment.
•	Detail oriented.
•	Excellent communication skills and fluency in both English and Spanish. 
•	Proficiency in Microsoft Office.