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International Program Assistant Madrid
- Ref: 2491941
- Instituto de Empresa
- Hace 7 horas (Actualizada)
Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - Entre 3 y 7 años de experiencia
Proceso de selección continuo
The Program Assistant serves as a critical point of contact for both students and professors in Program Management ensuring a smooth running of the Program. He/she works directly with the respective Program Management Team to carry out all administrative tasks related to the successful execution of the program. Key Responsibilities As a frequent contact person for faculty, students and other departments within IE, the Program Assistant has a strong focus on customer service in all tasks and activities. Some of these more prominent include: • Attend students to resolve specific questions and issues. • Refer students to program advisor and/or associate director in case the issues cannot be resolved by the assistant or require superior action. • Support faculty in their specific needs (class material, etc). • Support in the planning and execution of various components of the program. • Drafting and issuing student certificates. • Compiling and updating databases with student information. • Coordinating with internal and external stakeholders. • Interact with other departments to provide service and problem resolution on a short term basis. • Collaborate with the advisors and/or associate directors of the Program in updating the content of the program on IE Campus and other communication tools used • Collaborate with the advisors and/or associate directors to post information and documents to students. • Take charge of activities organized by the Program Management Team: conferences, networking activities, etc. • In collaboration with the advisors and/or associate directors, take responsibility of the monitoring and execution of special projects within the curriculum portfolio: electives, special modules, etc. • Collaborate with the advisors and/or associate directors in administrative processes related to the daily operational management of the Program. • Managing high volume of e-mail and responding to student queries. • Support in booking appointments and managing calendars. .
Requirements A qualified candidate will have a strong desire to work in a multicultural environment and have a track record demonstrating the following skills: • Passion for providing outstanding customer service. • Team player that enjoys collaborating on projects. • Excellent organization skills with the ability to multi-task. • Comfortable working in a busy and demanding environment. • Detail oriented. • Excellent communication skills and fluency in both English and Spanish. • Proficiency in Microsoft Office.
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