IT Analyst nivel alto inglés Barcelona

Funciones

POSITION DESCRIPTION



Reporting to the Regional Client Services Team Lead



• Under direct supervision and responsible for providing basic support to IT users.

• Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems

• Using remote control software, you will provide onsite and cross-border support (EU),

• Conduct regular interaction with IT users using basic customer service skills and communication skills.

• Participate in IT projects and work collaboratively with project team members.

• Work with other support functions on projects and activities related to IT.

• Liaise with partners and vendors on IT related user support.

• Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained.



KEY RESPONSIBILITIES



• Perform basic incident and problem analysis as required to resolve incidents and requests

• Perform hardware and software change requests as assigned

• Perform implementation support as required

• Attend end user meetings as requested to provide local support to users

• Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level

• Install and maintain local infrastructure as required

• Deliver against assigned IT and business project initiatives

we offer:

- substitution contract (approximately 10 weeks)

- Salary 26000 Euros gross per year

- hours: from 09.00 to 18.00

Requisitos

SKILLS AND KNOWLEDGE



At least 3 years of IT experience including 1 year in a technical customer support role.



Solid familiarity with desktop applications, including the following:



• MS Office 2010/O365

• Windows 10

• Remote Software like Bomgar

• Local client configurations including, SMS, SAP GUI

• VPN, remote/wireless access connectivity configuration and maintenance



Well developed skills in the following areas:



• Basic troubleshooting and problem analysis

• Good oral and written communications in English

• Customer Focus service skills

• Presentation skills

• Willing to follow instructions and procedures

• Be a team player

Área - Puesto

Tecnología e informática - Técnico de Soporte

Categoría o nivel

Técnico

Nº Vacantes

1